Hi,1. I purchased the one-time fee version of SpinnerChief 4. However, the program was failed to run on PC. I've emailed you for a couple of days now to get support, but there's NO reply from you AT ALL. 2. Wanted to use the spin on web, but "Spin Error"???? In other words, I paid a high fee, but cannot use the product. Very disappointed. Please revert to my mail as soon as possible,...